Introduction
Altemose Companies ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our NEXUS platform.
Information We Collect
Personal Information
- Name and contact information (email, phone number, address)
- Account credentials
- Payment information (processed securely through Stripe)
- Lease and tenancy information
- Maintenance request details and photos
- Communication history
Automatically Collected Information
- Device and browser information
- IP address and location data
- Usage patterns and preferences
- Cookies and similar technologies
How We Use Your Information
We use your information to:
- Provide and maintain the NEXUS platform
- Process rent payments and manage your account
- Respond to maintenance requests
- Communicate with you about your tenancy
- Send important notifications and updates
- Improve our services and user experience
- Comply with legal obligations
Information Sharing
We do not sell your personal information. We may share your data with:
- Service providers: Payment processors (Stripe), cloud hosting (Firebase), email services
- Contractors: For maintenance and repair services at your property
- Legal authorities: When required by law or to protect our rights
- Business transfers: In the event of a merger or acquisition
Data Security
We implement appropriate security measures to protect your personal information:
- Encryption of data in transit and at rest
- Secure authentication systems
- Regular security audits
- Limited access to personal data
- Payment information is never stored on our servers (handled by Stripe)
Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data (subject to legal requirements)
- Opt out of marketing communications
- Export your data in a portable format
Cookies
We use cookies and similar technologies to enhance your experience, remember your preferences, and analyze how our platform is used. You can control cookie settings through your browser preferences.
Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. Financial records are retained for 7 years as required by law. You may request deletion of your account, but some data may be retained for legal compliance.
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Continued use of the Service after changes constitutes acceptance.
Contact Us
If you have questions about this privacy policy or our data practices, please contact us at privacy@altemose.com.